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More and more tools are being developed to help companies improve customer service and sales on their Web sites.
A recent survey on customer service concluded that nine out of 10 customers say how they are treated by a business is a major factor in determining where they will buy.
He has a hundred full-time staff members at an office in Hong Kong to handle customer service .
As befitting a company that has won awards for the quality of its customer service , Lakeland Limited has paid much attention to detail within the light and airy store.
With a new chief executive at the helm, the company is slashing prices, upgrading customer service , and overhauling its product line.
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